Okay, as retail employees at Starbucks know, about once a month a mystery shopper will come into a Starbucks undercover. This "customer" evaluates many parts of the "Starbucks experience", including courtesy/customer service, temperature of drink, speed of service, cleanliness of store.
This "customer" (mystery shopper) then gives descriptions (height and hair color) of the employees observed. The report is then traced to who was working during that shift.
Partners can be written up for performing poorly on a Snapshot. Rumor has it that the store manager gets a bonus for having a perfect Snapshot report.
Of course, the mystery shopper will hardly ever shop the store during a morning rush or during "Frappy hour."
Does anyone think that the Snapshots are unfair?
I just wanted to comment on t
I just wanted to comment on this topic. Just like all jobs, you have your good mystery shoppers and your bad mystery shoppers. I am a mystery shopper. I think I am a very fair mystery shopper. I may not always perform the shop exactly as stated, however, I make sure general courtesy, product quality and cleanliness is maintained. I did a mystery shop the other day. I visited a gas station. The cashier was polite, the lobby and outside was clean. The bathroom was a mess. It was a mess because a mother with five kids were just in it. I did not grade the shop for the way it was. I graded the shop on the reaction I received when I told the cashier the restroom needed some care. It was taken care of in less than five minutes. I agree with the person that posted the comment about the temperature of the hot beverage. You can not take it outside and subject it to forces that are going to obviously change the temperature. I think most be can tell if the temperature of something seems right after many years of drinking it. What I would do is, first, taste it. If it seemed to be off then I would take the temperature and go from there. Not all mystery shoppers are snakes and rats. I do agree most are....they want to give bad reports so they feel they are doing a good job. I try to do what is the best for the consumer....that is really the end goal here. What I mark down for is...rudeness, bad quality food...an example would be...at a fast food restaurant half the contents falling off the bun or the product being cold. I most always give the opportunity to fix it before I decide my score. If it is a sit down restaurant I take in to consideration the amount of people in the restaurant. Everything factors in. I have to say in my expereince of mystery shopping, I do a very fair report. Maybe I am out of line for posting this. I just wanted to give it to you from the point of view from a mystery shopper that understands that most things in life are not perfect and that there needs to be a little give. If you are courteous and my product is good quality. I will NEVER hold you responsible for the temperature of the drink if I take it out of the element you presented it to me in :-) Have a great day.
Hi there Starbucks workers!
Hi there Starbucks workers! Rat here. Hope you're enjoying our forum thread as much as we're enjoying yours.
Mallory 1976 (above) was way off when speaking of "most" shoppers being snakes or rats. Actually, most of the mystery shoppers you see (and don't see) are customers, plain and simple. Only we are trained to be observant, and to put into words our observations for the reports you receive. Same as every other customer, if we receive less-than-sterling-service, we notice, but the other customers who receive poor service likely won't be back. So that's our job, to help you keep your customers coming back.
Sure we're rats, all of us; we have to "rat out" the employees that are slacking when their bosses aren't looking. Actually none of us enjoy doing this, and the common practice among MS'ers is to give the employee the benefit of the doubt. Personally I love to give glowing reports (less paperwork for me, same pay!!) but I have a responsibility to my employers (which includes YOUR employers) to be honest and accurate.
Never shopped a Starbucks before, but might someday. I'll be sure to follow the "agenda" accurately, so you will know it's me, a rat!
(Visited my very first Starbucks location the other day (NOT professionally), while traveling thru Olive Branch MS. Always wondered what all the hype was about. I was extremely impressed! Friendly, sincere service, clean location, atractive colorful decor...If I lived in that locale, I would be a regular.
Hats off to you, Olive Branch! )
Darl, let me be the first to
Darl, let me be the first to welcome you to these "wonderful" forums. I'd also like to thank you for what you do. Seriously. Don't mind the lazy, unintelligent baristas on here who want everything handed to them. Some of us out there do enjoy what you do, and I hope the fellow members of these forums haven't given you a poor opinion of Starbucks partners.
All of this doesn’t matter.
All of this doesn’t matter.
What matters is do incentive systems work.
The answer to this is definitively NO.
Need Proof: read “Punished By Rewards†by Alfie Kohn
http://www.alfiekohn.org/
no gods no masters
[quote=Organize]All of this d
[quote=Organize]All of this doesn’t matter.
What matters is do incentive systems work.
The answer to this is definitively NO.
Need Proof: read “Punished By Rewards†by Alfie Kohn
http://www.alfiekohn.org/
no gods no masters[/quote]
Get your own material, stop posting others. You are nothing more than a mismatched collection of others views. You think because you've read it, that it's right. 95% of your posts are others essays and/or links to others essays. Start thinking for yourself, you're starting to sound just like a mindless drone.
Don’t be angry because you
Don’t be angry because you can’t support your own theses and I can.
no gods no masters
[quote=Organize]Don’t be an
[quote=Organize]Don’t be angry because you can’t support your own theses and I can.
no gods no masters[/quote]
I've made my points very clear. Just because a bunch of Roman Catholics over in Spain can have some weird new way of running their employees, doesn't mean it is 100% fool proof all over the world.
Clarity and supporting eviden
Clarity and supporting evidence are two different things.
I think most people who will read this thread are smart enough to know the difference.
All you have done so far is name call. If you think tyranny is such a successful model of governing, why not present some documentation.
In the mean time I will reaffirm my position that democracy is infinitely superior to dictatorship whether that be the dictatorship of the boss, or that of any other self appointed ruler.
no gods no masters
[quote=Organize]Clarity and s
[quote=Organize]Clarity and supporting evidence are two different things.
I think most people who will read this thread are smart enough to know the difference.
All you have done so far is name call. If you think tyranny is such a successful model of governing, why not present some documentation.
In the mean time I will reaffirm my position that democracy is infinitely superior to dictatorship whether that be the dictatorship of the boss, or that of any other self appointed ruler.
no gods no masters[/quote]
Too bad it's not democracy. Everyone getting the same thing no matter what is still communism, and shouldn't be in a workplace. Russia tried the whole complete equlity thing, where everyone got the same no matter what they did, and I don't see Russia as a hulking giant of the world's economy. And sure, maybe China is still communist, but it's leading in cheap goods made by underpaid people? Woohoo. What about Cuba, oh yeah, they don't make any notice in the world do they? North Korea? They have to threaten with destruction to have notice. So what if this was implimented at a place like Starbucks. The workers who weren't threatened by losing hours wouldn't care and the ones who work hard will get upset at the people who don't work as hard. They will all get the same amount of hours, no matter what they do. Then Starbucks will try and fire the ones who don't work hard enough, and the union will start threatening lawsuits against Starbucks. This sounds like a REALLY SHITTY FUCKING SITUATION. I don't see how anyone could see this working out.
*edit*
Yes, I realize I compared countries to companies. While they are different, in a sense they are similar. The store manager is the president, then I'm sure you can figure out the rest as it goes down the line. You keep calling your ideas workplace democracy, but I don't see any democracy that is set up in the sense you have it. Maybe the "electing" a store manager part, but that's it. I could be wrong about all this (this is something else you should consider, admitting that you can be wrong sometimes), but it doesn't really take a genius to figure out that communism is communism, whether it's in government or workplace, and the outcomes will be similar.
I am a mystery shopper, and I
I am a mystery shopper, and I do shop Starbucks each and every month. Many of them. I follow the scenario exactly as it is supposed to be followed.I hope than none of you are naive enough to think that things change when a shopper writes a poor report. For months in a row I wrote a report about a partner who was constantly rude, flirting with girls instead of doing his job, and was really an embarrassment to the store. He of course remains there, not doing his job, month after month. So just let us do our jobs, and we will let you do yours.
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