Okay, as retail employees at Starbucks know, about once a month a mystery shopper will come into a Starbucks undercover. This "customer" evaluates many parts of the "Starbucks experience", including courtesy/customer service, temperature of drink, speed of service, cleanliness of store.
This "customer" (mystery shopper) then gives descriptions (height and hair color) of the employees observed. The report is then traced to who was working during that shift.
Partners can be written up for performing poorly on a Snapshot. Rumor has it that the store manager gets a bonus for having a perfect Snapshot report.
Of course, the mystery shopper will hardly ever shop the store during a morning rush or during "Frappy hour."
Does anyone think that the Snapshots are unfair?
As I stated before if you loo
As I stated before if you look at the structure of Starbucks, it is much more reminiscent of the USSR than of the USA.
It even has the inequality built in which was staple of the USSR. Just as in the USSR the workers on the bottom had no means of questioning their situation or holding any one accountable (in the USSR unions were illegal), so to in Starbucks a few executives make more than almost anyone else.
This why Starbucks needs democracy into the workplace, all the way up to workers electing the Board of Directors, CEO, and CFO, and President.
Yeah Starbucks already has a President, it’s not the store manager.
But just like the USA each District should have district elections and each store should have local store elections.
This would create as system of accountability.
no gods no masters
I am a secret shopper and I g
I am a secret shopper and I guess, as caffe_batty so rudely referred to shoppers, that makes me a "combination of snakes and rats." I think this writer is rather foolish, considering that it is rarely (if ever) wise to stereotype a group of people. Not ALL shoppers lie and make things up. Granted, this writer may have had a negative experience with a shopper. I don't know. Since I don't, I am certainly not going to call him/her a liar like I have been called, based solely on my job!
As a mystery shopper, I am an independent contractor for the company that Starbucks contracted with to make evaluations. I am not an employee of Starbucks. It is true that I have certain explicit guidelines to follow for making evaluations and report writing. Basically, my reports contain facts, especially while evaluating Starbucks.
There is nothing that pleases me more than being able to write a positive (glowing even!) evaluation about a Starbucks location and the employees who work there...and I have done it. It is not hard to earn a good report. All one needs to do is to do their job as they have been instructed and trained to do, just as I do while making evaluations.
What caffe_batty has written about "secret shoppers" is not entirely true. It is not always as "easy as pie" to sniff out a shopper. And, it would not be wise to follow caffe_batty's advice on making beverages a "TAD bit extra hot." All one has to do is follow the temperature guidelines of making the requested beverage. And, as far as I know, it is also not true that a Starbucks partner cannot say "thanks" opposed to "thank-you."
I do not make the guidelines for the Starbucks evaluations, nor do I decide what to report and what not to report. I report what I observe and hear; nothing more, nothing less. I am fairly sure that as employees of Starbucks, you do not make the guidelines for customer service or for the products sold. So, I believe that it would serve us all well if we simply do our jobs to the best of our abilities, as we have been hired to do.
Respectfully,
mystery_girl
PS. While evaluating a Starbucks location, I am mentally cheering on the employees to do and behave well in order to write that great report! :)
If people would spend more ti
If people would spend more time doing their job to the best of their ability, rather than waiting for that trigger question "how many shots are in a tall drink?" [among other ones] the world would be a better place.
Generalizations will kill any argument, and I'm sorry that we've got people with the company that think they're a-ok making them.
Organize - an elected "democratic" rule in an economically controlled environment would result in utter chaos. I'm not sure, but could you find me a company that has entry-level employees electing their CEO's and still manages to be successful?
[quote=cheapwh0re]If people w
[quote=cheapwh0re]If people would spend more time doing their job to the best of their ability, rather than waiting for that trigger question "how many shots are in a tall drink?" [among other ones] the world would be a better place.
Generalizations will kill any argument, and I'm sorry that we've got people with the company that think they're a-ok making them.
Organize - an elected "democratic" rule in an economically controlled environment would result in utter chaos. I'm not sure, but could you find me a company that has entry-level employees electing their CEO's and still manages to be successful?[/quote]
"Mondragon Cooperative Corporation
One of the best current models for how capital might be localized is the Mondragon system of cooperatives in Mondragon, Spain. The Mondragon system is noted for its democratic worker-owner structure and the economic success that it has enjoyed over the many decades of existence."
http://www.sfworlds.com/linkworld/mondragon.html
Ok, the Mondragon method in M
Ok, the Mondragon method in Mondragon, Spain. Sorry to tell you this, but Spain has a completely different lifestyle than America. Just because it works there, doesn't mean it's garunteed to work here. You are either dellusional, or you don't live in America (which would explain why your grammar is poor sometimes). If you don't live in America, that is why your workplace views are so different. If you do, you must have been stuck away in a dark room of your house for your entire life, because you really have no idea how an American's work ethic is. They need incentives, they need to hear their doing good, and have something to show for it.
[quote=DontFormAUnion]Ok, the
[quote=DontFormAUnion]Ok, the Mondragon method in Mondragon, Spain. Sorry to tell you this, but Spain has a completely different lifestyle than America. Just because it works there, doesn't mean it's garunteed to work here. You are either dellusional, or you don't live in America (which would explain why your grammar is poor sometimes). If you don't live in America, that is why your workplace views are so different. If you do, you must have been stuck away in a dark room of your house for your entire life, because you really have no idea how an American's work ethic is. They need incentives, they need to hear their doing good, and have something to show for it.[/quote]
Americans need incentives like these GE employees who are producing the best engines in the world?
"Engines of Democracy
The General Electric plant in Durham, North Carolina builds some of the world's most powerful jet engines. But the plant's real power lies in the lessons that it teaches about the future of work and about workplace democracy."
http://www.fastcompany.com/online/28/ge.html
[quote=Organize] Americans n
[quote=Organize]
Americans need incentives like these GE employees who are producing the best engines in the world?
"Engines of Democracy
The General Electric plant in Durham, North Carolina builds some of the world's most powerful jet engines. But the plant's real power lies in the lessons that it teaches about the future of work and about workplace democracy."
http://www.fastcompany.com/online/28/ge.html
[/quote]
One example. That is all you can provide me with. One god damn example. Now that we've decided that a few hundred out of a couple hundred million American's can handle it, please start answering my questions instead of avoiding them.
there is also the Rainbow
there is also
the Rainbow Grocery
http://www.rainbowgrocery.org/
and all the other members of The US Federation of worker Cooperatives
http://www.usworkercoop.org/index.html
You know I have to thank you for giving creating the conditions in which I can share examples of al the different management strategies which other successful businesses are taking and really providing a useful devils advocate to test these ideas against.
no gods no masters
You thank me for giving creat
You thank me for giving creating the conditions in which you can share examples of al the different management strategies? That would be amazing if it made sense. Now, one of those (Rainbow Grocery) is an independently run company. Comparing independent to corporate is like comparing a cult to Christianity. They're obviously going to have different ways of running things. A large company like Starbucks couldn't just suddenly change its ways and switch to your unrealisitic form of management. Also, why do you care about Starbucks and how its run. You don't work for them. You have no idea how it is. Do you honestly care about the well being of Starbucks employees, or is this just another day of work for you? Is it better lives for those working there, or just another group of people under your stupid belief. You obviously just go off of what you read, instead of what you encounter. Articles and essays can only take you so far. You would have to go work for Starbucks for awhile for me to take you seriously. Work there, try out different store, see it for yourself. Stop thinking you know everything about this company and its workings and stop preaching your want and need for a better workplace for a workplace you don't even know about.
Organize, If Starbucks was a
Organize, If Starbucks was a Work Cooperative, you would have no say in anything [ as you're not an employee or any affiliate with Starbucks ].
Why do you bother?
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