As all store managers know, Starbucks head office have been watching you for a long time, with the help of secret shoppers. Let me tell you how.
A secret shopper will go in and hang around for 10 minutes. They will watch to see if staff clear the tables and check the washroom for cleanliness.
They will then order something small, usually a tall cappuccino. They will then pay for this using a debit card. All the time they are at the counter, they are using a stopwatch to time how long it takes you to process their card, and how long it takes the barista to make the coffee. They are watching to see how cheerful you and your colleagues are, if you smile and offer them anything else to eat.
Once you have given the secret shopper their drink, and processed their payment they stop timing you. They will then ask you an inane question such as, "...What new drinks do you have?" They will record your reply word for word on the report they give.
They leave the store and vanish down an alley. Using the equipment provided they take the temperature of the coffee and its weight - this has to be done within two minutes of leaving the store. They may then drink the coffee or give to a homeless person.
Well that in theory is what the secret shopper will do. Many are lazy and dishonest and make up the results rather than do the work. Who can blame them? They don't earn much per job. It's a case of minimum wage snoopers checking up on minimum wage workers. Students on vacation monitoring other students on vacation. If a store gets a good report it can mean a bonus for the workers, or a bad one can result in job losses.
What do you think?